Terms and Conditions - Hedge Trimming Dulwich
Welcome to our Hedge Trimming Dulwich services. By engaging our services, you agree to the following terms and conditions. Please read them carefully.
1. Services Provided
We offer professional hedge trimming services in Dulwich, ensuring the health and aesthetic appeal of your greenery. Our services include:
- Regular hedge maintenance
- Shaping and sculpting of hedges
- Pruning to promote growth
- Removal of dead or diseased branches
1.1 Service Availability
Our services are available from Monday to Saturday, between 8:00 AM and 6:00 PM. Appointments must be scheduled in advance.
2. Booking and Cancellations
To book our services, you must provide accurate contact information and details about your property. Cancellations must be made at least 24 hours in advance to avoid any fees.
2.1 Payment Terms
Payment is due upon completion of the service. We accept cash, credit/debit cards, and online payments. All prices are inclusive of VAT unless otherwise stated.
3. Liability
We take all necessary precautions to ensure the safety of your property and our staff during service delivery. However, we are not liable for any pre-existing damages or unforeseen incidents that may occur during the service.
3.1 Insurance
Our company is fully insured, covering any accidental damages that might occur during the hedge trimming process.
4. Customer Responsibilities
Customers are responsible for:
- Ensuring the area to be serviced is accessible
- Removing any personal items from the service area
- Informing us of any specific requests or concerns prior to the service
4.1 Property Access
Customers must provide adequate access to their property for our team to perform the hedge trimming efficiently and safely.
5. Service Guarantee
We strive to deliver high-quality services. If you are not satisfied with the service provided, please contact us within 7 days, and we will address your concerns promptly.
5.1 Rework Policy
In the event that the service does not meet the agreed standards, we will perform the necessary corrections at no additional cost.
6. Privacy Policy
We are committed to protecting your privacy. Any personal information collected during the booking process will be handled in accordance with our privacy policy.
6.1 Data Protection
Your data will be used solely for the purpose of providing our services and will not be shared with third parties without your consent.
7. Termination
We reserve the right to terminate our services if the customer fails to comply with these terms and conditions or engages in any behavior that jeopardizes the safety of our staff or property.
7.1 Grounds for Termination
Termination may occur in cases of non-payment, abusive behavior, or violation of access agreements.
8. Governing Law
These terms and conditions are governed by the laws of the United Kingdom. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Dulwich.
8.1 Dispute Resolution
In the event of a dispute, both parties agree to seek a resolution through mediation before pursuing legal action.
9. Amendments
We reserve the right to amend these terms and conditions at any time. Any changes will be communicated to customers via email or our website.
9.1 Notification of Changes
Customers will be notified of significant changes to the terms and conditions at least 14 days prior to their implementation.
10. Severability
If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
10.1 Remaining Provisions
The invalidity of one provision does not affect the validity of other provisions. All remaining terms and conditions will remain enforceable.
11. Entire Agreement
These terms and conditions constitute the entire agreement between the customer and Hedge Trimming Dulwich, superseding any prior agreements or understandings.
11.1 No Waiver
Failure to enforce any part of these terms does not constitute a waiver of the right to enforce that provision in the future.
12. Force Majeure
We are not liable for any failure to perform our services due to circumstances beyond our reasonable control, including natural disasters, acts of government, or other unforeseen events.
12.1 Notification of Force Majeure
In the event of a force majeure situation, we will notify the customer as soon as possible and work to reschedule the service at a convenient time.
13. Independent Contractors
All employees and subcontractors performing services for Hedge Trimming Dulwich are independent contractors. Nothing in these terms establishes a partnership, joint venture, or employer-employee relationship.
13.1 Subcontracting
We may engage third-party subcontractors to perform certain aspects of the service, provided they comply with these terms and conditions.
14. Indemnification
The customer agrees to indemnify and hold harmless Hedge Trimming Dulwich against any claims, damages, or expenses arising from the customer's use of our services.
14.1 Scope of Indemnification
This indemnification covers all liabilities, including legal fees and costs incurred in defense of any claims.
15. Acceptance of Terms
By scheduling and paying for our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.
15.1 Electronic Acceptance
Acceptance of these terms can be provided through electronic means, including online agreements or electronic signatures.
16. Miscellaneous
These terms and conditions do not create any third-party beneficiaries. Any failure to enforce a provision does not waive the right to enforce it later.
16.1 Headings
Headings used in these terms are for reference purposes only and do not affect the interpretation of the terms.
17. Feedback
We welcome your feedback regarding our services. Any feedback provided is voluntary and does not create any obligations for Hedge Trimming Dulwich.
17.1 Use of Feedback
Feedback may be used to improve our services but will not be shared with third parties without your consent.
18. Electronic Communications
By interacting with us electronically, you consent to receive communications through email or other electronic means.
18.1 Opt-Out
You may opt out of electronic communications at any time by notifying us in writing.